Welcome to Our Customer Only

This section was created just for you. The main site acquaints people with our basic product and services. On this page however, we discuss specifics that are important to owners of our products and services. Now that you own an alarm system there are items that you will need to be aware of that will make everyday use of your system easier and perhaps even more beneficial. There have been some huge changes in the alarm industry in the last few years and there are more arriving daily. In the event that we need to update you about these changes, we will not burden you with countless emails but instead, we'll post it right here. Please check back here often.

Frequently Asked Questions & Answers

Q. How often do I need to test my alarm system

A. Monthly at the very least and weekly if you are up to it. It is your responsibility to verify that it is operating properly, so test as often as you like.

Q. Who do I call for testing and how do I do it

A. Call central, 1-800-933-4762, give them your name and your account number and ask to be placed on test for thirty minutes, or whatever period of time you require.

To test, simply arm your system, wait at least 90 seconds and then intrude one or more zones.

Wait 10 seconds more and then disarm the system.

Wait a few more minutes and then call central once again to see if they received your signals.

Central can then specify which door, window, or motion detector that you tripped. One zone tested each time that you go on test is generally sufficient to verify that you are transmitting but it's ok if you want to test more than one.

When done, turn off your alarm a second time in order to clear the screen of the alarm condition and all goes back to normal.

Q. What does it mean when FC shows up in keypad window

A. This is very serious because it indicates that your system attempted to dial central station but " Failed to Communicate".

This indicates that for some reason the system could not dial out to central.

At this juncture, one of the following could be the cause

(a) Has a person been to your home recently and worked on your phone system? Sometimes phone company people who do not understand the connections of an alarm system will actually either disconnect the wiring or make changes that prevent transmission

(b) Have you changed your phone carrier? If you've switched to a VOIP service, the alarm cannot dial out.

(c) Your alarm can dial out in two different methods. When it's hard wired to have line seizure, a phone off he hook will not affect the dial out procedure. Only very people doing a self install would know how to do this. The second method is a normal phone wire and jack that plugs into the control. In the second instance a phone off the hook can prevent dialing out.

Knowing the underlying cause is the best method of finding a solution to any problem.

Q. What is Low battery in the keypad window followed by continuous keypad beeping

A. It could be one of two things. If your AC power has been interrupted, it might just be that the back up battery has gone low. Don't worry, it should recharge by itself. Touch a key and the system should silence.

It could also be a transmitter battery. Touch a key and the system should silence. Most people seem surprised by this and they seem to expect their batteries to last forever. Batteries in door/window contacts and motion detectors last about three years, depending on the amount of action they experience. Smoke detectors may last up to five years.

In essence battery life is excellent but the best way to avoid all battery problems is to automatically change them periodically, even if the battery has not yet called central. Mark a date of approximately three years on a calendar and switch out the batteries and your life will not be interrupted by a beeping sound at three in the morning requesting that you need to do this. Of course you can wait until the system does call central. Having batteries on hand is a very good idea. When one battery goes, other batteries will surely soon follow. If you need to replace one, then why not replace all. The exception to this rule is when batteries expire prematurely, which likely is an indication that a particular unit is malfunctioning and needs replacement.

Batteries are available at Radio Shack, or most camera stores. Just ask for three volt lithium. We prefer Duracell.

Q. I've replaced the batteries but it still says "Low Battery"

A. Before replacing batteries it is best to short circuit the positive and negative terminals inside the transmitter. This resets the t ransmitter so that it will clear the keypad upon powering up.

Q. What if I need to change my central station information

A. Go to the link at the top of this page ( Changes to Account ) fill in the blanks and send